Welcome to tinhub.ca. We strive to provide our customers with top-quality nicotine pouches and chewing tobacco. Your satisfaction is our priority, and we aim to ensure a smooth shopping experience with us. Please review our Refunds & Returns Policy below:
Eligibility for Returns
- Products must be in their original, unopened condition to be eligible for a return.
- Returns are accepted only on products purchased directly from tinhub.ca.
Time Frame for Returns
- You may request a return within 30 days from the date of delivery.
- Returns initiated outside of this time frame may not be accepted.
Condition of Products for Returns
- All returned items must be in their original packaging, unused, and in saleable condition.
- We reserve the right to inspect the condition of the returned products before issuing a refund.
Process for Initiating a Return
- To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return.
- Our team will review your request and provide you with return instructions, including a return shipping address.
- Please note that customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a damaged or incorrect product.
Refund Processing Time
- Once the returned products are received and inspected, we will process your refund within 7-10 business days.
- Refunds will be issued to the original method of payment.
Exceptions and Special Conditions
- Due to health and safety regulations, opened or used products cannot be returned.
- We do not accept returns on items marked as final sale or clearance.
Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please notify us within 7 days of delivery for an exchange or refund.
- We may request photographic evidence of the damage or error to expedite the process.
Cancellations
- Please contact our customer service team at [email protected] to initiate a cancellation
- Only orders that have yet to ship are eligible for cancellation
Contact Us
If you have any questions or require further assistance, please contact our customer service team at [email protected]. We are here to help and ensure you have a satisfactory experience with Tinhub.ca.
Thank you for choosing tinhub.ca. We appreciate your business and understanding of our Refunds & Returns Policy.